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Return to shopRefund Policy
Refund Policy – Buyvo Store
At Buyvo Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to assist you.
Returns
If you would like to return an item, please visit our Contact Us page and complete the return request form. You may also contact us directly via email at:
Please contact us before sending any item back to ensure your return is properly processed.
To be eligible for a return:
The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase is required
Returns requested after a reasonable period of delivery may not be accepted.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
If approved:
The refund will be processed to your original payment method
Processing times may vary depending on your payment provider
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with clear photos of the issue. We will review the case and offer a replacement or refund where applicable.
Non-Returnable Items
Certain items may not be eligible for return, including:
Items that have been used or damaged after delivery
Personal care or hygiene items (if opened)
Final sale items
Contact Information
For all return and refund inquiries, please use our Contact Us page or email us at:
We aim to respond within 24–48 business hours.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@buyvostore.com.